Leadership is a Contact Sport: Ask

“Soliciting feedback” is just what the words imply. It is when we solicit opinions from people about what we are doing wrong. As simple as it sounds, it is not always so simple. Most people have two problems dealing with negative feedback. This may not sound like many, but they are big problems. The first is we don’t want to hear it and the second is we don’t want to give it.

The reason we don’t want to hear it is because negative feedback is inconsistent with our self-image and so we reject it. Did you know that of all the classes I’ve taught 95 percent of members believe they are in the top half of their group? While this is statistically impossible, it is psychologically real. Proving to successful people that they are “wrong” works just about as well as making them change.

The reason we don’t want to give it is because our leaders and managers have power over us, our paychecks, advancement, and job security. The more successful a person is the more power they have. Combine that power with the fairly predictable “kill the messenger” response to negative feedback and you can see why people don’t want to give feedback.

There are some other difficulties with traditional face-to-face negative feedback. Most of them boil down to the fact that it focuses on failures of the past not positive actions for the future. Feedback can reinforce our feelings of failure, and our reactions to this are rarely positive. More than anything, negative feedback shuts us down. We need honest, helpful feedback, which is…